A Supervisor supports the management team by coaching and mentoring employees as they perform in their roles, to include working with an assigned team of analysts on opportunities identified in Monthly Recaps and to aid in managing their performance. Primary responsibilities is to make sure the people reporting to them are properly setup correctly and successful at the Service Desk, this includes training, tools, scheduling, etc. Core duties include first level issue resolution or escalation for incoming calls related to system outages, passwords, POS systems, and support for software, hardware, printers, networks and telephones. This individual must be teachable, grasp new concepts quickly, and demonstrate a pleasant and upbeat attitude. Must embrace working in a team environment and possess excellent computer skills along with strong integrated business systems knowledge. Applicant must be willing to work nights, weekends, and holidays as needed to support the team and business needs. The Associate will be responsible to coach and mentor all of the IT Tech Support Analysts Levels (I, II, III & Specialists).
