This positon is responsible for improving retention through effective complaint resolution. This position is primarily tasked with customer interaction via telephone. The Customer Service Specialist assists retail, franchise, and ecommerce customers in resolving service concerns regarding their store experience, scheduling appointments and recommending products and services based on the vehicle need. The successful candidate will demonstrate a positive attitude, superior problem solving skills and the ability to multi-task while maintaining a pleasant demeanor with all customers. The Customer Service Specialist will work closely with their team and leaders to ensure consistency in meeting performance metrics and service expectations.
